Responsible for managing 42 IBM Deskside Support technicians in support of 2000 New York City based IBM Internal employees, multiple remote IBM employees, and various commercial clients. Support consisted of XP OS support, AT&T VPN Dialer, Office XP, and various packaged and proprietary applications. Responsibilities included maintaining staffing levels, conducting annual employee reviews, and ensuring the support staff follows IBM processes and policies. Additional responsibilities included managing 6 IBM Supplemental employees in support of various special projects in Tri-State area. Projects included XP Rollout to Washington Mutual, Point-of-Sales support for Sears, Nautica, and other retailers, and installing wireless access points in all schools managed by the Department of Education.
Clients include Deutsche Bank, IBM Internal, Investors Bank and Trust, Vanity Fair, and Zurich.